When will my order ship?
Purchased items will be posted within 24-48 hours of the order, unless otherwise stated. Also, customised orders may take longer. We ship packages out Monday through Friday with the exception of public holidays.
Why is my tracking number not working?
Once you receive a Shipping Conformation email with a tracking number, please allow 24-48 hours for the tracking link to sync.
I did not receive confirmation email.
Please check your spam folder. Still don't see it? Write us.
Do you ship internationally?
Yes, we do. Except to the moon ;)
Do you accept returns?
Only if you received a broken or damaged product, meaning that the damage occurred in route. In this case, please send us an email to firstname.lastname@example.org with the picture of the damages products within 24 hours.
Do you accept exchanges?
We are sorry, but we cannot accommodate this for hygienic reasons. However, we're happy to assist you in a second purchase.
Are concrete earring heavy?
Surprisingly, they are not. Each product's measurement and weight is provided in Product Description. On average, a single earring from a pair is about 5 grams (or the weight of a US nickel).
How durable are concrete earrings?
They are strong, but not indestructible. Just like a watch or phone, it can be damaged if dropped. Take care when changing and putting your earrings away. Concrete strengthens over time. Water and moisture actually make it stronger, so it's safe to wear in the rain or in the shower.